We maintain strict standards for quality assurance. All of our orders are meticulously inspected prior to shipping. Due to the nature of our products all sales are deemed FINAL SALE. Per federal law, the return of human hair products is prohibited, no refunds or exchanges can be performed. When you purchase on our website, you legally agree to the terms of the return policy prior to checking out. We do not perform order cancellations or refunds after 24 hours due to external, personal plan changes that may have occurred, unknown and unrelated to our company.